Refund & Cancellation Policy Effective Date: September 1, 2026

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Thank you for partnering with Allocaverse LLC. Because digital marketing requires dedicated strategy, labor, and third-party platform setup, please review our refund and cancellation terms carefully.

One-Time Projects & Audits

• Before Work Begins: You may cancel a one-time service (such as a marketing audit, campaign setup, or content package) within 24 hours of purchase for a full refund, provided onboarding has not started.

• Once Work Has Commenced: Once strategy, research, account setup, or creative production has begun, all payments are non-refundable.

Monthly Retainers & Subscriptions

• Cancellation Notice: You may cancel an ongoing monthly marketing retainer by providing written notice to team@mittchen.com at least 7 days before your next scheduled billing date.

• No Partial Refunds: Cancellations apply to future billing cycles only. We do not issue prorated refunds for mid-month cancellations or unused hours/deliverables within an active billing cycle.

Third-Party Ad Spend

• Fees paid to Allocaverse LLC cover agency management and service labor only. Any advertising budget paid directly to third-party platforms (such as Meta, Google, TikTok, or LinkedIn) is governed by those platforms' respective billing and refund policies and is strictly non-refundable through Allocaverse LLC.

Revisions & Resolution

• If you are unsatisfied with a deliverable (such as ad copy, graphics, or reports), we offer up to [2] rounds of revisions per deliverable when requested within [5] business days of delivery.

Refund Processing

• Any approved refunds are processed back to your original payment method within 5–10 business days.

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